ITSM Excellerator (Multi-User License, CD-ROM) now FREE. Download newest version 1.1

ITSM Excellerator (Multi-User License, CD-ROM) 1.1

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  $ 229.00 License: Shareware

ITSM Excellerator (Multi-User License, CD-ROM) is a Business::Applications software developed by ProcessWorx LLC. After our trial and test, the software was found to be official, secure and free. Here is the official description for ITSM Excellerator (Multi-User License, CD-ROM):

ITSM Excellerator

v1.1

 

The ITSM Excellerator provides tactical tools and deliverables to help accelerate ITIL based service support & delivery assessments, measurement activities and improvement initiatives. The ITSM Excellerator adds immediate value to IT organizations by providing pre-built best practice materials that assist technology professionals with rapid process improvement, increasing service quality and reducing technology costs. Specific guidance found in the ITSM Excellerator includes:

 

t

Process Excellence Master Program Plan

t

Process Excellence Program Awareness & Overview

t

Detailed Program Charter & Planning Criteria

t

Detailed Program Charter & Planning Criteria

t

Critical Success Factors & Key Performance Indicators

t IT Services Environment Assessment
t IT Services Improvement Action Matrix
t Measurement Planning & Program Overview
t Measurement Program Charter
t Process Measurement Workbook
t ITSM Metrics Library & Design Workbooks
t Communications Planning & Stakeholder Workbooks

 

> Product Preview

 

All templates include specific examples and guidelines for accelerated deployment, including:

 

t

Over 400 supporting service improvement tasks, milestones, key goal indicators and detailed activity descriptions

t Example measurement workbooks for all IT Service Support processes linked to IT objectives and business goals
t

Specific criteria, thresholds and weights to ensure prioritized improvement of IT service gaps

t

IT services environment criteria for evaluating maturity levels of documentation, communications, process integration, skills, staffing, controls and governance

t

Library of over 520 specific IT metrics representing all 10 ITIL Service Support & Delivery processes

t

Value-based design templates to align IT measurement with business goals and objectives

t

Measurement mapping of trends, inputs, metrics types, formats, frequencies and ownership

t Key performance indicators for IT service accuracy, control, cost, efficiency, quality and timeliness
t

Outlining target audiences and communications activities for process improvement and service awareness...and more



..

ITSM Excellerator

v1.1

 

The ITSM Excellerator provides tactical tools and deliverables to help accelerate ITIL based service support & delivery assessments, measurement activities and improvement initiatives. The ITSM Excellerator adds immediate value to IT organizations by providing pre-built best practice materials that assist technology professionals with rapid process improvement, increasing service quality and reducing technology costs. Specific guidance found in the ITSM Excellerator includes:

 

t

Process Excellence Master Program Plan

t

Process Excellence Program Awareness & Overview

t

Detailed Program Charter & Planning Criteria

t

Detailed Program Charter & Planning Criteria

t

Critical Success Factors & Key Performance Indicators

t IT Services Environment Assessment
t IT Services Improvement Action Matrix
t Measurement Planning & Program Overview
t Measurement Program Charter
t Process Measurement Workbook
t ITSM Metrics Library & Design Workbooks
t Communications Planning & Stakeholder Workbooks

 

> Product Preview

 

All templates include specific examples and guidelines for accelerated deployment, including:

 

t

Over 400 supporting service improvement tasks, milestones, key goal indicators and detailed activity descriptions

t Example measurement workbooks for all IT Service Support processes linked to IT objectives and business goals
t

Specific criteria, thresholds and weights to ensure prioritized improvement of IT service gaps

t

IT services environment criteria for evaluating maturity levels of documentation, communications, process integration, skills, staffing, controls and governance

t

Library of over 520 specific IT metrics representing all 10 ITIL Service Support & Delivery processes

t

Value-based design templates to align IT measurement with business goals and objectives

t

Measurement mapping of trends, inputs, metrics types, formats, frequencies and ownership

t Key performance indicators for IT service accuracy, control, cost, efficiency, quality and timeliness
t

Outlining target audiences and communications activities for process improvement and service awareness...and more

you can download ITSM Excellerator (Multi-User License, CD-ROM) 1.1 free now.


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Platforms: Windows 3.1x,Win95,Other systems,WinCE,WinNT,Windows 2000,WinXP,Win98,WinME,Windows Server 2003,XP Tablet PC,Windows XP x64,Windows Server 2003 x64
Publisher: About ProcessWorx LLC | ProcessWorx LLC titles | Visit ProcessWorx LLC
Downloads: 0 last month, 146 total
Last updated: More than a year ago ()
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